Our Return Policy
Returns & Refunds
All preowned watches sold by CollectorsWatches are returnable for up to fourteen days after purchase if purchased online, and up to seven days if purchased in-store. All returns can be subject up to a 10% restocking fee after deductions for return shipping and insurance costs paid for by CollectorsWatches, as well as any transaction fees (nonrefundable PayPal fees). Pre-owned watches and their respective boxes and paperwork (if applicable) must be in the exact same condition as when sold.
Brand New Items
Brand new items are not eligible for returns / refunds. On a case by case basis, some brand new items will be allowed to be returned with a 20% restocking fee after deductions for return shipping and insurance costs paid for by CollectorsWatches, as well as any transaction fees (nonrefundable PayPal fees
How to initiate a return
Notify the respective store location of purchase that you wish to return an item, and for what reason(s) you may have to return the item(s)
Include a packing slip with any information (printed order confirmation) in the package for fastest refund turnaround time
If you are utilizing your own shipping service/ label for a return, be sure to insure the package for the entire value of its contents. CollectorsWatches may provide a fully insured return label at a cost.
Please allow up to 48 hours for a refund to be processed after post-return inspection. Refunds will be given via initial payment method.